If you or a loved one bought this sweater for Christmas, don\’t return it; burn it!
Like most of you, I’ve been in customer service hell this holiday shopping season. I had to resort to the Better Business Bureau to resolve one dispute with a major online retailer that shall go nameless (they made good, once a person with authority actually listened to my complaint, which didn’t happen until the BBB got involved). Then there was the other online retailer who didn’t accept a return because a thin plastic bag that had to be torn to try the product out hadn’t been included in the return box. And the one who explained, when I called after not receiving the package, that “Next day delivery doesn’t mean you get it the next day. It means you get it the day after we send it.” Which could be any old day, apparently.
By contrast, there are companies that practice what the shoe-shopping factions at Agile Learning Labs call “Nordstrom customer service.” What is that? I have a friend who bought a sweater from Nordstrom. And wore it. Several times. For months. Then she saw a picture of herself in it, decided it made her look chunky, and returned it. No questions asked.
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